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General
Plumbing
Electrical
Heating And Cooling
GENERAL
Q.
What are considered
after hour
emergencies?
A. We work Monday thru Saturday
and all calls are responded to the next
day (except Sundays) with the following
exceptions
1. If your house is totally flooded from
a broken pipe and they can’t shut the
water off
2. Water completely shut off to the home
- no water at all
3. Toilet completely not working or
backed up (only in 1 bathroom homes)
4. Sewage backing up into bathtubs
5. Window or patio door completely
broken out
6. Broken or inoperative door lock -NOT
A LOCK OUT
7. If your front door keys are not
working the day of their move in
8. If you have no heating or cooling
Q.
Somebody has parked in my assigned
parking space, what should I do?
A. During normal business hours
from 9 to 5, call the Leasing
Center at 299-4466 or Maintenance at
881-2236. After hours, please put a note
on the car, wait one hour. If the
vehicle has not moved, call the
emergency service at 408-4454
Q.
I have a maintenance or move-in problem,
who should I call?
A. You can submit requests
on-line at
www.tucsonrentalhomes.com or
call 881-2236. Please DO NOT call the
Leasing Office with maintenance or
move-in issues, they will not be able to
help you.
Q.
Does the maintenance department
work on
weekends?
A. Our office and field staff
works on Saturday but we only respond to
emergencies on Sunday.
Q.
I see bugs in my house. Can you spray
for me?
A. No, your Rental Agreement
states that we do not provide pest
control services.
Q.
Can I have some touch up paint for my
house?
A. Yes, we will supply you with a
small amount of touch up paint.
Q.
Where can I setup my
satellite dish?
A. . Satellite dishes can only be
put in the yard and not be above the
wall. No roof mounting allowed.
Q.
Can I run cable
wires on the outside of
my house?
A. No, please refer to your
lease.
Q.
Can I have a storage shed in my yard?
A. Yes but it must not be higher
that the wall in your yard.
Q.
Do
you supply storage sheds?
A. Yes, we can supply you with a
storage shed for a monthly cost. Call
the Leasing Center for details
Q.
Who takes care of my
back yard?
A. Residents are responsible for
the upkeep of their yard after move in.
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PLUMBING
Q.
How do I turn the water off to my
toilets or sinks?
A. There are water shutoff valves
under each plumbing fixture. Turn
them clockwise to shut off the flow.
Q.
How do I turn the water off to my house?
A. There are usually water
shutoff valves in front of each house;
some may be located on the side or even
in the back yard. Shut off valves are
sometimes located close to the water
meter.
Q.
My garbage disposal has stopped working.
What can I check?
A. If it is humming, something is
jammed and needs to be cleared. If it
does nothing, there is a small reset
button on the bottom or side that may
have tripped. Push it in to reset it.
Q.
My sink or bathtub drains very slow,
what should I do?
A. Please DO NOT use any type of
drain cleaner. Maintenance will respond
to these calls for you.
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ELECTRICAL
Q.
Where is my electric panel located?
A. For most houses the panel is
located on the side of your house. Just
look for the T.E.P. meter. In some one
bedroom houses, the panel is located
behind the bedroom door.
Q.
Can I control when my
front and back
lights come on?
A. No, they run on photo cell and
are not resident controlled.
Q.
I have an electric outlet in every room
that doesn’t work, what’s wrong
A. These outlets are generally
controlled by a wall switch.
Q.
I have a burnt out light bulb, can you
change it?
A. No, we do not replace light
bulbs after you have moved in.
Q.
Half of my house has
no power, what can
I check?
A. Check your circuit breaker
panel for a tripped circuit breaker.
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HEATING & COOLING
Q.
My air conditioning doesn’t seem to be
cooling. What should I do?
A. There are many things that can
go wrong; here are a few items to check
before calling for service.
1. Make sure your air filter is clean.
2. If the filter is dirty, the coil may have frozen. Follow these steps
A) Set the thermostat to off and set the fan to “On”. Let it run
for several hours to defrost
B) Install a new air filter
C) Set the thermostat to “Auto” and set the fan to “Off”
D) If this doesn’t work after the unit has been started and run for
an hour, call for service
3. If there is nothing running at all, check to see if the circuit
breaker has tripped
Q.
I live in a 3 bedroom home and the two
small bedrooms don’t get cold, what’s
wrong?
A. The air vents in other rooms
need to be closed down to force more air
into these rooms.
Q.
How often should I change my air filter?
A. Every 30 days.
Q.
Where is my air filter located?
A. This varies from site to site
and floor plan to floor plan. Please
follow these guidelines for location
1. Casita models are located in the hall ceiling
2. Guest House models are located in the hall ceiling
3. Casa Grande models are located in the hall ceiling or in the hall bath
behind the door
4. Hacienda models are located in the hall ceiling or the ceiling just
inside the front door
Q.
Can you change my air filter for me?
A. Yes, we can assist if you need
help.
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